Online Banking is a safe way to make banking easier and convenient for you. However, there is need to bank safely online.

• Our Security Features
• Online Certificate
• Firewall Protection
• Your Responsibilities
• Protection from Internet Fraudsters

Our Security Features
At Capitalbay Merchant Bank, we know that issues like security, protection from fraud and personal privacy mean as much to you as it does to us. With that in mind, our advanced security measures with a state-of-the art website that employs 128-bit encryption, the highest level of protection for financial transactions. This encryption technology ensures that data passing between your computer and the Bank is secure and that your accounts cannot be accessed by anyone else online. Our log in process also requires the use of username and password. This also provides another layer of security.

Online Certificate
Online certificates are issued by trusted third party company (eg Comodo) and let users know that a site is genuine and secure. On our Online Banking, this is indicated by the padlock symbol on your browser address bar.

Firewall Protection
In addition to using encryption, we also have firewall protection software and devices that is used to prevent unauthorised access to our systems.

Your Responsibilities
At Capitalbay Merchant Bank, we view ourselves as your financial partner, that is why we are willing to go the extra mile to ensure you have complete confidence and peace of mind in your Internet Banking experience with us. In general;

• Keep your username and password confidential.
• Log off your account when leaving your computer. Just click log off when you are logged in and finished with your Online Banking session. We have also tried to help in this regard by setting our Online Banking service to automatically log you out in 10 minutes if you haven't used it.
• Report any unauthorised activity immediately to our Online banking department by email or call. Be sure to review your account activity or transaction history and report to us if there is any irregularity.

Protection from Internet Fraudsters
Internet fraudsters usually send email message for you to log into your bank account through a link in their email. Ignore such mails as it is not from us. In cases that you may need to log into your account to access your bank account, always check that the address bar reads our web address to ensure safety and protection of your account information.